Secrétariat médical
At Secrétariat Excellence , we offer a tailor-made telesecretariat service, dedicated to general practitioners and specialists alike, adapting our working method to the requirements and specificities of each practice. Trained to meet the varied needs of healthcare professionals, we provide comprehensive support to make your daily life easier.
Our services include call management , with a courteous and professional welcome for making appointments, call screening, and emergency management. We also manage your online calendars , allowing optimal organization of your schedule according to your availability and that of your patients.
When it comes to patient records management, we ensure that data is updated and organized in compliance with confidentiality rules and legal obligations. In addition, our mailbox management service helps you efficiently track important exchanges, requests for information, and appointment confirmations.
With Secrétariat Excellence, you benefit from a professional and adaptable service, allowing you to concentrate on your medical practice with complete peace of mind.
Call management
We handle your incoming calls with a professional and empathetic welcome, essential to build patient confidence. The secretariat is accessible from Monday to Friday from 8 a.m. to 6 p.m. without interruption , including during the end-of-year periods. We only close on public holidays and weekends, thus guaranteeing continuous availability for your patients. We ensure appointment scheduling, call screening according to urgency, and the transmission of important information. This service guarantees you a neat image and a close relationship with your patients, without interruption in your activity.
Calendar management
We organize your schedule optimally by managing your appointments in real time, with flexibility that takes into account your preferences and availability. If you do not have an online calendar or wish to change it, we can offer you a tool adapted to your needs.
Our team is trained to handle calls for urgent requests or same-day appointments, ensuring fast and efficient support. We proactively manage your schedule, adjusting appointments and reminders to optimize your days, while minimizing empty slots and maximizing your availability for consultations.
Mailbox management
We handle and organize your emails to efficiently respond to appointment requests and questions from your patients. This service is specially designed to cope with the influx of requests via this channel, allowing for better management of your schedule. We sort urgent and non-urgent messages and manage their processing according to their priority. Our team fluctuates the influx of emails so that you can address each request requiring your intervention at an appropriate pace, thus respecting your work balance while meeting the needs of your patients.
Management of prescription and document requests
We facilitate the management of prescription renewal requests and administrative documents for your patients. We implement various solutions to send these requests to the doctor, adapting our method so that the chosen solution is the most interesting and appropriate to their needs. Our flexibility allows us to respond to requests efficiently, ensuring that each step is processed quickly and appropriately. This service lightens your workload while guaranteeing continuous medical monitoring for your patients.